Shipping policy

Shipping & Delivery Policy

Thank you for choosing SLAY Official! We aim to provide a seamless shopping experience, and we want you to be informed about our shipping and delivery practices.

Processing Time

  • Our standard dispatch timelines range from 7 to 10 business days from the date of your order. Please note that this timeframe does not include weekends or public holidays.

Shipping Methods

  • We offer standard shipping within India.
  • Shipping costs will be calculated at checkout based on your location and selected shipping method.
  • We have not started shipping outside India. 

Delivery Time

  • Delivery times will vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.

  • While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

    (a)        Logistical issues beyond our control;

    (b)        Unsuitable weather conditions;

    (c)        Political disruptions, strikes, employee-lockouts, etc.;

    (d)        Acts of God such as floods, earthquakes, etc.;

    (e)        Other unforeseeable circumstances.

  • We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you.  If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

Shipping Address

  • Please ensure that your shipping address is correct and complete at the time of purchase. SLAY Official is not responsible for any delays or issues resulting from incorrect address information provided by the customer.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.

Address for Returns

  • For any issues related to your order, please contact our customer service team. Note that we do not accept returns or refunds as outlined in our Return Policy.

Contact Us:
For any questions or concerns about shipping and delivery, please reach out to us at:
Email: simarvinod@gmail.com
Phone: +919750966696

Business Address:
SLAY Official
O. 2/546, First Floor, Hot Chipts Building,
East Coast Road, Neelankarai,
Chennai - 600115, India

Thank you for your understanding and for shopping with SLAY Official!